Your CSM & Hours of Operation

Client Success Manager

Beyond this Client FAQ page, your dedicated Client Success Manager (CSM) at Kira is your best resource for any questions you have about Kira. Please feel free to reach out at any time for assistance - we’d be more than happy to help! :)

There are certain tasks in Kira that can only be done by your CSM, including:

  • Adding or updating branding images for your assessment
  • Creating a brand new assessment
    • Competency-based questions banks or sequences
    • Rubrics 
    • Holistic assessments (ie: Overall Verbal Communication) 
    • Applicant document upload requirements
  • Updating your existing assessments with the above items

Although the following tasks are self-serve, we’re also happy to help with the following:

The Kira app also lets you do many things on your own. Need a refresher on how to use some of Kira's features? Click on one of the topics below to see the related how-to article.

Kira Talent Hours of Operation

Your Client Success Manager and the rest of the Kira Talent team are happy to help you. We operate under the business hours, Monday to Friday 9:00am-5:00pm (ET).