Troubleshoot Integration Issues

We’ve done our best to ensure your ATS/CRM integration is as smooth and seamless as possible! If issues do come up, don’t hesitate to contact your Client Success Manager or email success@kiratalent.com.

Here are some quick troubleshooting tips for some common integration-related issues:

Applicant hasn't received their assessment invite

  1. Make sure the applicant’s email address is correctly filled out in the online application.
  2. Have the applicant check their spam folders for the invite.
  3. Still not working? Email your dedicated Client Success Manager or success@kiratalent.com.

Applicant invited to incorrect assessment

An applicant might accidentally choose the wrong program from your online application, or they may change their mind about choosing a specific program.

  1. If this happens, you'll need to delete their Check-in URL from your online application.
  2. When the integration polls again in 10-60 minutes, the new Check-In link for the new program will be populated.
  3. Still not working? Email your dedicated Client Success Manager or success@kiratalent.com.

Applicant's Review URL is not populating

  1. Make sure that the applicant’s email address in Kira matches that the email address captured in your online application.
  2. If they do not match, contact your Client Success Manager or email success@kiratalent.com to change the applicant’s email address. We’ll manually re-queue the integration.
  3. Still not working? Email your dedicated Client Success Manager or success@kiratalent.com.