Changes to the Applicant Experience

It's official!

Applicants can complete their Kira assessments without using Flash. 🎉We're very excited about this milestone and we hope you are too!

How has the applicant experience changed in Kira?

There are six important changes to note:

1. New technology to record videos

We've moved from Flash to HTML5. HTML5 is newer, more secure, and supported by browsers natively (ie: no downloaded plugin required).

2. Different browser support

With the move to HTML5, we support applicants using Google Chrome, Firefox, Microsoft Edge, and Opera. We no longer support Internet Explorer (IE) or Safari.

3. Easier to select preferred cameras and microphones

Applicants have access to easy-to-use dropdown menus to select the microphone and camera they wish to use for their Kira assessment.

4. More stable experience uploading video responses

Applicants no longer need a stable internet connection to complete their assessments. Even if they lose connection during their response time, their response will be saved and they can move onto the next question without significant delay as long as their connection returns during the saving portion of their video.

5. Countdown timer added to prep time and response time

Our most popular feature request from applicants! Alongside the colored timer bar moving across the screen, we now show a countdown timer for applicants as they complete their prep time and response time.

6. Prevention of question mining

Applicants can no longer refresh their screens to get a new question. We still track browser refreshes and technical issues as normal in the Integrity summary, but they're locked onto a specific (randomized) question set when they start their assessment.

7. Established mainland China infrastructure

Applicants in mainland China can now complete their Kira assessments without using a VPN! They will be automatically redirected to the appropriate Kira servers - their experience will not differ from any other applicant using Kira. For more information, please see this article

Any initial reactions from applicants?

It's only been a few weeks, but so far we've noticed:

  • Our average feedback rating has jumped from 4.25 to 4.40 out of 5
  • The number of applicants who engage with our chatbot has decreased by 50% 
  • Our chatbot continues to solve 98% of applicant inquiries
  • The number of applicants who submit tickets through our support inbox has decreased by 20%

What's next for the applicant experience?

  1. We're committed to launching a redesigned, accessible version of the applicant experience that is WCAG 2.0 compliant by July 1st, 2020.

Stay tuned!